Refunds and Cancellation Policy


Refunds

Class fees are non refundable.  The rights of cancellation and refund and any limitation expressed in these terms and conditions do not affect your statutory rights as a consumer.  Refunds in relation to Products or Services may only be credited to the credit or debit card originally used to make the purchase.  An administration fee of £10 is applicable.

Cancellations

All Pilates group classes and private sessions are subject to a 24-hour cancellation policy.  Any booked sessions must be cancelled within 24 hours, online (for group classes) in person or by telephone.  In any other case, the session will be charged and deducted from the remainder of the Client’s course. 

Transfers

Group classes are sold in single units or blocks of 5, 10 or 20 or such other combinations as the Pilates WareHouse may introduce from time to time.  The Client shall not transfer sessions to any other person or permit them to be used by anyone other than the Client.  Any assignment, transfer or disposal of courses is at the sole discretion of the Master Trainer and may only be permitted in exceptional circumstances.  When you are purchasing a class you are paying for a class and not an instructor.  Instructors are subject to change without notice.

Class Fees

Class fees may be increased by the Pilates WareHouse at any time.  The Proprietor shall give the Clients not less than 14 days notice prior to any such increases.


 © Gwen Burns 2013                                                                    www.thepilateswarehouse.co.uk                                                   Tel: 07976 242597                                                                     email : gwen.burns@ntlworld.com                                         Refunds and Cancellation Policy                                                 Terms and Conditions