Terms and Conditions


1. INTERPRETATION AND VARIATION

1.1  In the Terms and Conditions the following definitions apply:
"Company" means Gwen Burns, trading as the Pilates WareHouse.
"Member" means any person that has completed the registration form and which registration has been accepted by the Company.
"Studio" means the Pilates WareHouse at Sucklings Yard, Church Street, Ware,   SG12 9EN.
"Terms and Conditions" means these terms and conditions.
1.2  References in the Terms and Conditions to the singular will include the plural and vice versa and references to the masculine gender will include references to the feminine gender. 
1.4  The Company reserves the right to vary and revoke the Terms and Conditions from time to time which variation it may consider necessary or desirable for the regulation of the affairs of the Studio and the conduct of Members.  Any such changes will be notified to Members and, until revoked, are and will be binding on Members.
1.5  The Terms and Conditions will be governed by the laws of England and subject to the exclusive jurisdiction of the English courts.

2. STUDIO OPENING TIMES                                                                                       2.1 Details of session times at the Studio may vary from time to time.  Session times will be published by the Studio and will be available either at the Studio or at www.thePilatesWareHouse.com

3. MEMBERSHIP                                                                                                                                                                                 3.1  A person will be accepted as a Member with the absolute discretion of the Company.                                                                                                                        3.2  The Company reserves the right to refuse to renew the membership, to expel from the Studio or to suspend for a specific period any Member whose conduct is or may, in the Company's reasonable opinion, be injurious to the character of the Studio or which amounts to a breach of the Terms and Conditions or where such expulsion is otherwise in the interests of the other Members of the Studio.  Any Member so expelled will forthwith cease to be a Member of the Studio and will not be entitled to any refund for any period during which his membership is suspended.                        3.3  If a Member brings a guest to the Studio for a session that guest must before the commencement of the relevant session become a Member in accordance with and subject to the Terms and Conditions. 

4. PAYMENT TERMS                                                                                                    4.1  Prices of sessions and  gift certificates will be determined by the Company from time to time, details of which will be available either at www.thePilatesWareHouse.com or directly from the Studio.                                                                                              4.2  A Member must first book and pay for the session before attending the session at the Studio.                                                                                                                      4.3  Gift certificates may be purchased for other Members and not the Member purchasing the certificate.                                                                                               4.4  Payments for sessions and gift certificates in any amount are non-refundable unless otherwise stated in the Terms and Conditions.  

5. BOOKINGS AND CANCELLATIONS
5.1   All 
sessions are subject to a 24-hour cancellation policy. Where cancellation or the rescheduling of a session is not made within the notice period, Members will be charged for the session.                                                                                                5.2  Sessions are booked on a first-come first-served basis.  

6. FITNESS AND HEALTH
6.1  
Members must notify the Studio of any circumstances affecting their health which may be exacerbated through continued use of the Studio.                                            6.2 If Members have concerns over their physical condition they are advised not to undertake strenuous physical activities without first seeking medical advice.             6.3 The Studio reserves the right to refuse access to any Member if, in its absolute discretion, it considers that the health of the individual concerned may be endangered by the use of such facilities.                                                                                           6.2  Members with clinically low/high blood pressure and/or cardiac irregularities should not attend class without written medical permission.  If there is any doubt, the Member should consult his doctor.                                                                                6.3  Members are required to follow the instructions of the instructor at all times.

7. LIMITATION OF LIABILITY                                                                                       7.1  The Company cannot be held responsible for any particular session, instructor and/or item of Pilates equipment not being available for whatever reason.  The Company reserves the right to make alterations to the sessions, instructors and/or equipment, as well as to those ancillary facilities provided to Members, without notice and in its absolute discretion and the Company will not be liable for any loss occasioned by such alterations except insofar as such loss is by law incapable of exclusion.                                                                                                                       7.2  It is the Member's responsibility to ensure that he is capable of undergoing a routine of exercises provided by any programme which he follows or class which he attends.  Members accept the risk of injury from performing exercises and are advised to consult their doctor prior to beginning any session.                                                   7.3  The Company accepts no liability for loss or damage to property of Members or for injury to Members on the Studio premises or outside the Studio except insofar as such loss, damage or injury is by law incapable of exclusion.

8. USE OF FACILITIES                                                                                                  8.1  A Member is entitled to use the Studio's facilities provided always that the Studio may at any time without notice withdraw all or part of its facilities for any period or periods and with notice, where practicable, in connection with any cleaning, repair, alteration or maintenance work or for reasons beyond the control of the Studio or the Company.                                                                                                                       8.2  Children under the age of 16 may only use the Studio and attend classes if accompanied by an adult.

9. PERSONAL BELONGINGS                                                                              Personal belongings are brought onto the Studio premises at the Member's own risk and the Company does not accept liability for any loss or damage whatsoever to such items. 

10. DRESS                                                                                                                  Members are requested to wear a form of dress appropriate to the practice of Pilates and the Pilates WareHouse recommend that Members wear stretch pants or shorts and a T-shirt or sports top.  Members should attend sessions barefoot or, if preferred, with socks.  Footwear should be removed in the reception area before entry to the studio.

11. SAFETY & HYGIENE                                                                                             11.1  No pets are permitted in the Studio with the exception of guide dogs.                11.2  Smoking is forbidden in the Studio.

12. GENERAL                                                                                                               12.1  Members are required to give notice to the Company of any change of home address or email address.  Failing such notice, all communications will be assumed to have been received by the Member within five days of mailing to the last address (of either type) notified to the Company.                                                                            12.2  The Company reserves the right to refuse admission to the Studio.                       12.3  The Company may assign the benefit of the Registration Process and a Member's membership to a third party at any time without notice to the Member.      12.4  A person who is not a party to the Registration Process has no rights under the Contracts (Rights of Third Parties) Act 1999 to rely upon or enforce any term of the Registration Process.                                                                                                  12.5  By providing an email address to the Company the Member consents to receiving email communications from the Company, including notices pursuant to the Terms and Conditions.  The Member also accepts the risk that email may not be a secure and confidential means of communication.  The Company will not be liable for any loss or damage suffered as a result of communicating with a Member by email.                                                                                                                      12.6  Members must at all times observe the Studio guidelines which may be notified to them from time to time and are requested to comply with any reasonable directions which the management of the Studio may issue to ensure the smooth operation of the Studio for the convenience of all Members.                                                                 12.7  Any marketing, educational or other materials of this nature whatsoever produced by the Company in connection with the Studio and which are made available to Members at the Studio will at all times remain the property of the Company and will be subject to the Company's copyright.


 © Gwen Burns 2013                                                                    www.thepilateswarehouse.co.uk                                                   Tel: 07976 242597                                                                     email : gwen.burns@ntlworld.com                                         Refunds and Cancellation Policy                                                 Terms and Conditions